Snorkel Big Island

We had a great time, it is quite a thrill to get within inches of a manta ray, we also saw a couple of reef sharks and a dolphin swim by. I would definitely book a tour with them again

Such a wonderful experience! very highly recommended! The captain and his team took care of everything for us: from snorkeling gear, wet suits, explanations about the Manta rays and the ecosystem, and everything to keep us safe. I am so glad my son and I got to experience this with them. thank you!

I fully understand that manta rays are wild animals and sightings can never be guaranteed. However, my disappointment was not about unpredictability of wildlife—it was about tour execution and overall quality. I especially booked the snorkel experience on Viator with Snorkel Big Island after extensive research... During our tour, we saw only one manta ray, and it was not feeding or circling. According to the crew, one of the main lights used to attract plankton was not functioning, which clearly impacted viewing conditions. This felt like a basic operational issue that should not happen. Additionally, the overall energy and engagement from the captain and crew were lacking. While they were informative, the tone throughout the trip was noticeably pessimistic, repeatedly emphasizing that we likely wouldn’t see much. This set a discouraging mood for the entire group and further diminished the experience. No effort was made to elevate the atmosphere or make guests feel excited or valued. This review is not a complaint about nature being unpredictable, but about service quality, preparedness, and guest experience not matching what was advertised or reasonably expected for the price. I hope the company takes this feedback seriously and improves both equipment readiness and crew engagement for future guests.